Premium support

SupportPremium Support

Your business doesn’t stop for weekends or holidays and neither do we. With global facilities and highly trained technical support engineers, Premium Support delivers all the benefits of Standard Support plus around the clock support for severity one issues. With exclusive, unlimited access to a dedicated premium support phone number, you can be assured your most pressing and difficult questions regarding installation, configuration or software issues will be answered 24 x 7 for severity one issues.

SMART NET support centers and target one-hour response times for severity one issues ensure you receive priority when you call. Designed for all customers with 24-hour operations, Premium Support ensures that your systems are always up and running and that your investment and your essential information are protected, around the clock.

  • Around the clock support for severity one issues.
  • Priority access to technical support engineers.
  • Exclusive access to a dedicated premium support phone number.

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